All TRENDS home products purchased are covered by our 1 Year Money Back Guarantee from date of purchase, unless otherwise stated.
We will cover your product purchase if it is faulty or breaks through no fault of your own
Under normal use in a typical home environment, products cannot be covered in commercial situations.
How will I get my money back?
TRENDS home will refund directly back to your bank account the full purchase price.
To qualify for the 1 Year Money Back Guarantee, you must register the product with us within 14 days of your purchase.
To do this click HERE
If a manufacturing defect is found, we will be happy to give you a complete refund.
Under the warranty periods, the company will warranty the products in accordance with each country we service.
VINALIA Group Pty Ltd, the supplier of TRENDS home and Lief + Svein Products will warranty the category products for the terms stated above against manufacturing defects in workmanship and materials for the term noted provided the product is used in accordance with the “care and Use Instructions’ and normal domestic use.
What are Manufacturing Defects
A manufacturing defect is defined as any fault in the product’s materials or workmanship, which is present at the time of receipt.
Damages caused as a result of the following conditions are not classed as manufacturing defects, and will not be covered by our guarantee:
Acceptable (normal) wear and tear.
Damage caused by abuse or negligence.
Staining caused by strongly colored foods/spices.
Melting caused by overheating.
Scoring of boards.
Dishwasher stains and damage caused by dishwasher use.
Minor imperfections such as surface markings as a result of slight variations or mis treatment.
We will not guarantee products which:
Have not been used or maintained in accordance with the Care Instructions
Misuse or a failure to use in accordance with our ‘’care and Use Instruction’’, such as improper use and cleaning, neglect, modification, fire, theft or commercial use, or normal wear and tear.
Minor imperfections such as surface markings as a result of shipping and slight colour variations.
Any product which has been modified or repaired by anyone other than a TRENDS home authorized repair center.
Were purchased as pre-owned, refurbished or sold as seen
Were purchased via an unauthorized reseller.
In the unlikely event that your product becomes defective during the warranty period, please contact Customer Service via email, firstname.lastname@example.org
to ensure that we are able to deal with your inquiry, as efficiently as possible we would ask that you include:
Repair or Replacement
If your claim is assessed to be valid, any decision to replace or repair a product is to be made by TRENDS home in its absolute discretion. If an identical replacement product is not available, then Bradley Stewart International Limited may replace your product with a new product with equivalent features and specification as determined by the retailer and the retail price of the replacement shall not exceed the original purchase price paid for the product.
Warranty Statement for Australian Customers
This warranty supersedes all other warranties in respect to this product; our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be acceptable quality and the failure does not amount to a major failure.
To claim, you must return the product with proof of purchase to the place of purchase. We will then repair, replace or refund the defective product free.
Vinalia Group Pty Ltd, Australia, contact us at email@example.com